Digital Product Help
Need help accessing a Dog Wise Experts guide? Use these steps to find your receipt and get the right support for your order.
Finding your purchase email
Search the inbox for the email address used at checkout, including spam, promotions, and junk folders. Search for “Payhip” or the product title. Check that you are signed into the same email account used for the purchase.
Downloading your guide
Open the order receipt and follow its download link or instructions. Save the file to your device before opening it. If a link has expired, is missing, or displays an error, contact the seller through the support details in the receipt.
What to include in a support request
Never send full payment card details or passwords in a support message.
- The product name and approximate purchase date.
- The order reference shown on your receipt.
- The email address used at checkout.
- A short description of the issue and the device or browser you are using.
Purchase and payment questions
The checkout provider handles payment and order records. For duplicate charges, payment status, receipt corrections, or other account-specific matters, use the support route supplied with your Payhip order.